FAQ

We can not replace the Gift Certificate in the above cases, so it is recommended to keep them carefully.

The Gift Voucher can not be returned and you can use it to buy products with a value equal to or greater than the amount written on it.

You can use the Gift Voucher, in combination with your loyalty card. To use both on mothercare.gr you must first log in to your account.

You can redeem the Gift Voucher exclusively for the purchase of products from www.mothercare.gr or in any mothercare & early learning center store. You can not exchange it for money.

From the date of purchase, the Gift Voucher is valid for 6 months.

If you have received an item from the mothercare stores as a gift, you can not request a refund, except for a change with another product or request a credit note by visiting a store. For more information on item exchanges and returns click here.

You can pay for your order by choosing to pay by bank deposit. For your most immediate service you can use the procedure with the electronic payment code (RF). The payment code is a unique 20-digit code that allows you to make a payment by bank deposit without knowing the IBAN of the account holder. To see how you can use the payment code click here. You can also select one of the following accounts for your deposit:

• ALPHA BANK GR71 0140 1020 1020 0232 0001 472

• EUROBANK GR41 0260 2010 0009 4020 0257 984

• NATIONAL BANK GR59 0110 1040 0000 1044 7194175

• PIREUS​ GR05 0172 0290 0050 29015212906

In order for your deposit to be tracked, you must use the payment code when paying for your order. Please note that the deposit must be made within 7 days from the date of the order, otherwise the order will be canceled. For more information on bank deposit click here.

For a shorter delivery of your order you can choose the Express Delivery, which costs €5.00. Our new service speed delivery offers the ability to our customers to receive their order within the next working day if the order has been placed before 14.00 pm. If the order is placed after 14.00pm the delivery will be realized not the following working day but the day after. Service is available only for selected Attica regions (you can have a look here on the areas) and for orders wilth volumetric weight less than 8kg. For more information about the service click here.

The payment code (RF) is a unique 20-digit code that allows you to make a payment by bank deposit without knowing the IBAN of the account holder. When you choose bank deposit as a payment method, we provide you with a 20-digit Payment Code (indicated on the payment ID and the confirmation email of your order). All you have to do is pay the amount stated in the payment ID and in the confirmation email of your order, in one of the banks Alpha Bank, Piraeus, Eurobank, National Bank by entering the 20-digit Payment Code. During your payment, through e-banking or phone banking, you need to select our company "I.KLOUKINAS- I.LAPPAS SA" in the category payments. For more information as well as for the detailed procedure, click on Electronic Payment Code.

Our company uses a variety of partners to always deliver faster and better service. In your order confirmation as well as in your account section you can see which courier service has been used.

Orders are executed the next business day from the day of order, and delivered to courier / transporters in 1-2 days. From the day the carrier receives the order, the usual delivery times are:

• 1-2 days for Attica,

• 2-3 days for landing destinations,

• 2-4 days for greek islands 

• For inaccessible areas, calculate 2-3 days above.

For deliveries of large packages in Attica we will contact you to arrange the delivery appointment with you. Times may be affected due to force majeure, adverse weather conditions, etc.

We are sorry that you have not received a confirmation email. If our email address is not in your contacts or secure email addresses, there is a strong possibility that our email will be on your spam list and so it will not appear in your inbox. In addition, it's a good idea to check the details in the account you've created on our site and make sure you've written your address correctly. Usually your order confirmation email arrives in your inbox for a few minutes after we receive the order. However, if the site happens to be particularly busy this may take a little longer. To check the status of your order, you can enter your account and check the history of your orders.

If you place an order and choose a credit or debit card payment method, payment is made within 1 business day. If the payment is made within the weekend, it will appear on the first business day.

The working days are Monday to Friday. Saturday, Sunday and holidays do not belong to the "working" days.

• For order value over 60€, you get FREE delivery.

• For order value under 60€, cost of delivery is 3,50€

• For order delivery to any of our stores, delivery is FREE.

At mothercare we aim to provide high quality products and services. You can return the items you are not satisfied with as long as they are in excellent condition and in their original packaging, within 14 days of receiving them and accompanying them with their purchase receipt or change card. You can return the items to any mothercare store or follow the procedure described in Exchanges & Returns.

Your child's age does not matter - it is their weight that matters when choosing a car seat. The car seats facing forward are suitable from 9 to 18 kg. You can consult our car seat guide by clicking here, and see our wide variety of forward-facing car seats by clicking here.

Knowing what clothes your baby will need in the first few weeks can seem frightening. You will need more than you think because most babies express a little milk after feeding, and you may need to change diapers several times, so it is a good idea to have plenty of extra clothes so you do not have to worry about washing. Your baby will need:

• 6-8 sleepsuits

• 6-8 bodysuits

• 2 bodysuits that open on the side

• 3 cardigans

• 2 cotton hats

• 1 warm jacket or stroller jacket

• 2 pair of gloves

• 6 pair of socks

• 1 blanket or shawl

• 6 bibs

To see the clothes for babies 0-18 months click here.

Like all retailers, we have offers on specific products from time to time, but these offers may not be retroactive. We are sorry for any frustration that has arisen. For more information about our products and offers you can contact us here.

Every new baby deserves a new mattress as the inside of a used mattress may have been permanently compressed by the previous baby's weight, making it less comfortable and less efficient. What kinds of mattresses are available?

• pocket sprung mattress: individual springs encased in their own fabric pockets move independently to provide postural support for your baby. Even as baby moves only the springs directly underneath compress, gently cradling them for the most comfortable sleep

• spring interior mattress: open coil springs provide firm support for your growing baby, strong and durable the springs will remain comfy until your little one has outgrown the mattress size

• foam interior mattress: a great value mattress providing support for a comfortable night’s sleep

• travel cot mattress: suitable for all travel cots

See our mattresses here.

Mothercare does not recommend quilts, covers or cushions for babies under 12 months of age.

You will need at least two safety gates, one for the top and one for the base of the stairs. You may also need more safety gates for the room entrances. There are two basic options, fixed gates that are screwed to the walls, or gates that apply pressure, which can be moved. Always make sure that any gates you have placed on the stairs do not have a bar that moves to the bottom, as this can cause accidents. Click here to see our variety online.

The complete choice for a new baby. A stroller that includes a baby carrier / car seat that fits securely to the stroller base. This allows you to move your baby from the stroller to the car without any hassle. Some options include a baby carrier. See our variety online by clicking here.

What can a 6 month old baby eat?

• Mashed (cooked) vegetables, for example carrot, sweet potato, broccoli

• Mashed fruits, for example banana or cooked / mashed apricots, apple or pear

Do not add salt or sugar. Milk is still an important part of your baby's diet, so continue breastfeeding or formula. As your baby eats more solid foods, the amount of milk it consumes will continue to decrease. Familiarize it with foods it can hold in its hand - they encourage your baby to chew, even if it does not yet have teeth. Try cooked vegetables, for example carrot sticks, green beans - or cheese cubes, bread, or strips of pie bread. See the variety of our solid food products here.

A light, compact stroller. One that folds in the shape of an umbrella, so that it is convenient to carry.A shopping cart is always useful to store toys, sunscreen and other holiday necessities. Also, do not forget to get an umbrella or sunshade. See our variety in strollers online here.

Isofix makes child car seat installation easy, simple and safe. Isofix application points are integrated into the car so that an Isofix-compatible car seat can simply be "connected". As of February 2006, all new mechanically approved cars are equipped with Isofix application points. 

Make sure you check if your car is compatible before buying. You can consult our guide for i-size and isofix by clicking here, and see our wide variety of i-size car seats, isofix and their bases by clicking here.

Yes you can. We have a great variety of toys on our website and many of our stores have an ELC department. Check out our online collection of toys here or contact your local store for more information.

Baby monitor offers parents peace of mind. Once the baby is moved, you will know… so you can do other things in the house (or even get some sleep). Please note, however, that baby monitor is just an aid - it is not intended to replace adult supervision. You can see our variety in baby monitors by clicking here.

Please go to User guides and look for the item you want. 

The booster seats can be used from 15 to 36 kg and from the age of 4 years till 11 years of age. 

The amount of covers you use depends on the room temperature. However, the rule is a bodysuit, sleepsuit, plus a sheet and up to three thin blankets.

• 24°C/75°F – only one sheet

• 21°C/70°F – a sheet and a blanket

• 18°C/65°F – a sheet and two blankets

• 15°C/60°F – a sheet and three blankets

Note: A blanket folded in two is considered two blankets.

See our wide variety of bedding here.

As simple as it sounds, conception can take several months. Generally, a healthy, fertile couple has a very good chance of conceiving in one year, for example around thirty will conceive within a month, around sixty will conceive within six months and around 85 will conceive within a year. The rest will take longer and some of these couples may need help to get pregnant. In addition to age, certain daily habits can reduce your chances of conceiving. For example, a woman's chances of conceiving in the first month after stopping contraceptives are reduced by about a third if she smokes. Excessive alcohol consumption, an unhealthy diet and an underweight or obese body can also reduce your chances of conceiving. For these reasons many couples choose to adopt a healthier lifestyle in the months before they plan to conceive. It is important to remember that if you are planning to get pregnant you should take folic acid supplements as it reduces the incidence of myelomeningocele in newborns. The most critical time to take folic acid is from the period before conception (and during the first three months of pregnancy). You should definitely take folic acid as soon as you stop taking contraceptives until the twelfth week of pregnancy. Folic acid protects the baby from the risk of myelomeningocele and other congenital neural tube defects. You will need a daily supplement of four hundred (400) micrograms of folic acid. If you are taking a multivitamin supplement that already contains 400 micrograms of folic acid, you will not need a separate supplement. If you are not sure, check the package or consult your pharmacist. You should take a higher dose (5mg) of folic acid if you have already had a child with neural tube syndrome, being treated for epilepsy, have diabetes or suffering from some other condition - please consult your doctor first as you may need a prescription for dose of 5 mg. You may also want to take a daily 10 mcg vitamin D supplement. Some women have low levels of this vitamin due to the color of their skin or the location where they live in Britain. If you are taking a prenatal multivitamin, Vitamin D may not be included, so check the label. There is some discussion about caffeine and the cause of infertility (although there is no tangible evidence). Nevertheless, some research has suggested a link between high doses of caffeine and conception problems. Keep in mind that the government advises pregnant women to limit their caffeine intake. If you're attracted to caffeine, it might be helpful to get rid of it gradually now. The caffeine content of espresso, as well as espresso-based coffee drinks such as cappuccino and latte, may depend on the manufacturer. One study found that caffeine levels can range from 50 milligrams per espresso in one commercial chain to up to 300 milligrams per espresso in another. Some cold medicines also contain caffeine. Always check the label, and consult your pharmacist if you are unsure. A woman's most fertile period begins just before the egg is released from the ovary and lasts up to about 48 hours after ovulation. As sperm can survive for about 5 days, a woman is more likely to conceive if intercourse occurs five days before ovulation and two days after ovulation. Therefore, in the typical 28-day menstrual cycle, a woman should aim for intercourse from the ninth to the sixteenth day to maximize her chances of conceiving. The fertile period of a woman with a cycle of 35 days will begin 16 days after the first day of her last menstrual period (ie 5 days before ovulation on the twenty-first day). The process of conception involves the fertilization of an egg by the sperm and the implantation of the fertilized egg in the wall of the uterus. Fertilization usually takes place as the egg travels along the fallopian tube - the tube that connects the ovaries (where eggs are produced) to the uterus. To calculate the most fertile time you need to know the duration of your cycle. A menstrual cycle is calculated from the first day of your menstrual period to the first day of the next.  typical menstrual cycle lasts 28 days, although only about 12% of women have this duration. A cycle begins on the first day of bleeding and can vary in length from sixteen to more than fifty days. Ovulation (egg release) is thought to occur around the fourteenth day of a 28-day cycle. In larger or smaller cycles, ovulation is thought to occur fourteen days before the new menstrual period begins. Therefore, in a cycle of 35 days, ovulation will occur around the twenty-first day, while in a cycle of twenty-four days it will occur around the tenth day. Tips for both parents on conception. The idea that it takes less time to conceive is a myth. In fact, a steady pace of dating at least three to four times a week has been found to maximize the chance of conception. While some couples believe that they should "preserve" a man's sperm until the exact moment of ovulation, this is not really the case. Relaxing and enjoying your love life may be the best way to boost your chances. Quit smoking as it reduces your fertility. Try to reduce alcohol and caffeine. Men should wear loose boxers instead of tight underwear, as ideal sperm production occurs at a temperature slightly lower than body temperature. Try to lose a few pounds if you are overweight. Exercise regularly and get a healthy diet. Some women know when they are ovulating as they feel a slight pain in the back of their abdomen. The pain is known as Mittelschmertz and usually lasts no more than a few hours. Around this time there is a slight increase in body temperature and there is a thickening of the vaginal mucus which often appears as a thick, clear, elastic secretion (like egg white). This information is used by people who use natural methods of contraception to warn them about when to avoid intercourse. Ovulation tests are now available to help women identify exactly when they are most fertile. The tests are simple to perform and quite accurate, as the instructions are followed. If, after stopping using contraceptives, you have not conceived after a year of regular intercourse, you should visit your gynecologist who can give you some simple advice or refer you for tests. If you are 35 years old or older, seek help sooner. For help conceiving, we suggest you try the gurgle.com Ovulation Computer, so that it helps you identify exactly when you are most fertile each month. This way you can increase your chances of getting pregnant. Remember that even if you have some problems conceiving, the most important thing is to seek help and complacency from your gynecologist.

The first sign of pregnancy for most women is that their period does not come. However, this is not the only sign. Not all women experience the same signs. But if you are trying to make a baby and experience one of the following symptoms, it is a good idea to buy a pregnancy test and see if your suspicions are correct. If the test is positive, it is necessary to confirm it with a visit to your gynecologist.

• The first indication of pregnancy probability is the lack of period. However, many women do not have a regular cycle, so the absence of a period does not necessarily mean pregnancy. In addition even those who have a regular circle for various reasons may have some delay or anomaly in their period. Stress, fatigue and discontinuation of the contraceptive pill may disrupt the menstrual cycle. Trying to have a baby can cause anxiety and fatigue and so even 2 weeks of delay is not a guarantee of pregnancy.

• Morning sickness: After the absence of the period, the most common sign of pregnancy is morning sickness. Not all women experience morning sickness during pregnancy, but almost half to two-thirds this is a classic symptom. Those who experience it usually begin to feel nauseous within 2 weeks to 2 months of conception. Fortunately, morning sickness rarely lasts throughout pregnancy, and usually stops when pregnancy reaches three or four months. Although it is called morning sickness, symptoms of nausea can occur at any time of the day. While some women simply feel nauseous others do and vomit. There are many theories about what really causes nausea. Some doctors believe that morning sickness is dictated by changes in the body during pregnancy, which affect hormone levels, blood pressure and the digestive system. Whatever the cause, rest assured that although you do not feel good your baby's development is not affected in the slightest.

• Irritated, swollen breasts: When you are pregnant, your chest will become larger and it might feel irritated. You may also notice that the color of your nipples becomes darker. These changes mean that your body prepares for breastfeeding when the baby is born. You may see these changes from the first month of your pregnancy.

• Tiredness: During the first months of pregnancy you may feel very tired and sleepy. You feel tired because the baby is growing rapidly within you and your body has to adapt to it.

• Weight gain: As the baby grows up, so do you. Obviously, you will notice that your belly swells as the embryo develops in the uterus, but weight gain is not limited here. Save fat to prepare your body for breastfeeding days

• Back pain: Back pain is a common pregnancy symptom and can happen at any time. Pain is the result of redistribution of weight in your body. The weight of the growing baby in the uterus pushes your back.

• Cravings: Many women have a keen desire for strange food when they are pregnant. You may feel craving for something you do not like, like pickles. Alternatively, you may want to eat strange food combinations, for example, banana and bacon in sandwiches. In your second pregnancy you can see that your cravings are different from the first. Many women also find that they have a slight metallic taste in their mouth during the first months of pregnancy.

• Frequent urination: In the first 2 or 3 months of pregnancy you will find that you need to go to the bathroom much more often than usual. This is because your baby is pushing your bladder, which does not grow during pregnancy, creating the urge to urinate. So it's a good idea to plan when you are out or on a trip to know the toilets in advance and you can easily visit them.

• Blurred nose and sinus: Some women find that they have a "numb" nose during the first months of pregnancy, many times before even the period stops. This is because the hormonal changes that occur in your body due to pregnancy affect the production of mucus in your nose and sinuses. Although the above signs do not concern all women, they are good indicators of the changes taking place in your body. So if you find any of the above, get a pregnancy test and expect to see its perhaps "positive" result!

There is a long period of time in which children leave the diaper and it really does not matter if your child has not fully achieved it before 3 years. The decision of when to teach your child to use the toilet is yours and your child's. However the transition is never easy so you need to be really patient and supportive of the child.

Most daycare centers have a prerequisite that the child will have taken out the diaper in order to be accepted in their lessons.

It is known that infants are unable to hold their bowel and bladder before 18 to 24 months and sometimes even longer.

Doctors say "It is not neurologically possible for a child to make the connection between a full bladder and using the toilet before the age of two". The nervous system of children under 2 years of age is immature for this act. With this in mind it is pointless to sit an infant on a potty and wait for him to respond.

The last views suggest that the child will tell us when it is ready to start this process. Some signs are:

• It seems interested in going to the toilet and also seems to understand what we are doing there.

• Removes the diaper itself

• Its diaper is dry when it wakes up

• Asks to use the potty and when it sits there it uses it.

When your child sees that is at this stage and the weather is hot you can try to leave it without a diaper in the nap (remember of course to use a waterproof mattress cover) or for intervals in the house.

Accidents are very likely to happen in the first few days, do not make it a big deal, just lead your little one to the potty so that it makes the connection in its mind.

Most children can check their gut and bladder so if you see them getting upset or grimacing this is a sign of what will happen and it is a good idea to invite them there to use the potty.

Above all, stay calm even if accidents happen while the child has already started using the potty. When it succeeds, reward it with hugs and kisses. Eventually, it's gonna make it.  If you start working without a diaper with your little one but multiple accidents happen this is an indication that you probably started early. Take a break for a few weeks and then try again. It may seem like a lifetime, but remember that before you know it, your little one will be three.

Bladder control is a bit more difficult and you have to remember that sometimes even four-year-olds who are long without a diaper can have an accident. Always have a change with you when you go out.Toddlers who have stopped using the diaper for several months are more likely to relapse especially if they have had a traumatic experience or if they are expecting a younger sibling to arrive home or when they start kindergarten. It is important there not to go back to the diaper, just continue to always have a change of clothes to deal with accidents. Also do not forget to reward them every time they succeed.

The last and most difficult stage is to manage to stay dry overnight. It is not uncommon for children up to the age of 5 to have not mastered this absolute stage and are still being educated.

Take your time and everything will be done. Suggest your little one to fall asleep without the diaper and see its reaction. Many parents try to get their children to the toilet shortly before they go to bed themselves so that there are no accidents. For a start it is a good tactic but as time goes on they should leave them so that if they feel the need to get up and go to the toilet. When you see your little one waking up in the morning and running to the toilet before he comes to you, it means that you have succeeded.

It is all a matter of time, patience and effort. If your child has these from you it will definitely succeed.

You can see our variety of products that will help you with potty train here.

Stretch marks appear to be genetically predisposed and no cream or product can prevent them from appearing or disappearing. Nevertheless, properly hydrating the skin during pregnancy is vital for the intensity of the problem. Choose the most natural materials to use and always consult your doctor. You can see our collection of cosmetics for pregnant women here.

The safest way for your baby to sleep is on its back. Babies who sleep this way are safer and healthier. It is not safe for babies to sleep face down or on their sides. Babies can relax more easily when they are on their backs if you put them to bed from day one. If your baby is less than 6 months old and you see it turn upside down in its sleep, turn it on his back again. You do not need to wake up all night to control how your baby sleeps. After 6 months babies can find their place again on their own. Regardless of age, it is good when you put your baby to sleep to place it on its back.

A new journey with thrilling experiences begins for you and Mothercare, from the 1st to the 40th week of your pregnancy will follow you and advise you faithfully through the pregnancy diary we created. Find out everything parents need to know from pregnancy about baby development, changes in your body and psychology, exams, your appointments and of course labor, breastfeeding and baby care. Our midwife Georgia Leze and IBCLC breastfeeding consultant every week shows you a special path to a healthy and happy baby. For more information click here.

For a wealth of information that will help you during pregnancy, as well as breastfeeding, and until your baby's second birthday, please look at the information in our stores and consult the breastfeeding guide by clicking here.

The first thing you need to do is make sure you place the baby correctly on your breast. Irritated and sore nipples are largely due to incorrect placement of the baby on the breast. If this is solved then your nipples will recover quickly. As much as possible it is best to avoid wearing a bra and to allow adequate nipple ventilation. Do not use non-neutral scented soaps to wash your breasts. Your nipples produce an antibacterial and lubricating substance that protects your nipples during pregnancy and breastfeeding. Soaps can affect this area and also affect the way the baby attaches to your breast. If your nipples are cracked and bleeding, a cream recommended by your doctor will help to soften them, reduce the feeling of pain and finally help them to heal.

Our specialized staff can always help you and solve any question you have regarding the purchase of the stroller, in one of our stores. If this is not possible, you can consult our shopping guide to choose the perfect stroller and see our large collection of strollers online here.

While some babies pull out teeth without any problems others may suffer a lot. The gums may be red and swollen and in some cases may even redden your little one's cheeks while you will see it protruding. Be careful if your child looks like it is a little sick or has a fever, do not automatically assume that it is from its teeth because it may just be sick. The teeth usually appear in a row to see if the two lower front teeth have come out which are followed by the corresponding upper ones.Breastfeeding may be a problem when you see teeth appear but do not worry because your baby's tongue prevents them from scratching while the baby is breastfeeding.

The secret to getting rid of the nappy rash is to keep your baby  as dry as possible. This means you have to change your diaper when it's wet or dirty. This can happen more often than you think - up to one hour in newborn babies. Change the diaper before putting the baby to sleep after feeding, or sleeping. It is also important to keep your baby as clean as possible. If the diaper is dirty, use it to remove most dirt, then wash the baby with warm water and soft soap using cotton. Alternatively, use gently wipes. Whenever possible, allow your baby to lie down in a warm, diaper-free environment for a while, before putting on a new one.

If you have already placed your order it is not possible to modify your billing details. We do not store any payment information in our systems for security reasons.