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FAQ

Gift Vouchers

Can I use the Gift Voucher to buy products with a value lower or higher than the listed amount?

You can use the Gift Voucher only for a purchase of products whose value will be equal to or greater than the amount stated in the Gift Voucher.

The Gift Voucher was stolen, I lost it, how could I replace it?

We can not replace the Gift Certificate in the above cases, so it is recommended to keep them carefully.

Can the gift voucher be returned and I receive the corresponding amount of money?

Gift vouchers are non-refundable! But surely if you come to one of our stores or online at mothercare.gr, you will find what suits you through a large collection of products!

Can I return a Gift Voucher I bought or was given?

The Gift Voucher can not be returned and you can use it to buy products with a value equal to or greater than the amount written on it.

The Gift Voucher code does not work, who could I contact?

If you find that the Gift Certificate is not accepted by the system when completing your order online, check the number you entered and try again. If you face the same problem, send an email to [email protected] or call us at 210-4821186.

Can I use the Gift Voucher and get a discount on my loyalty card?

You can use the Gift Voucher, in combination with your loyalty card. To use both on mothercare.gr you must first log in to your account.

Can I use the Gift Voucher in combination with discount products or offers?

You can use the Gift Voucher, in combination with any other discount or promotion in our online store or in physical stores at the time of purchase.

What is the policy of using the Gift Voucher?

You can redeem the Gift Voucher exclusively for the purchase of products from www.mothercare.gr or in any mothercare & early learning center store. You can not exchange it for money.

Can I buy and send a Gift Voucher online?

No this is not possible at the moment.

Does Gift Voucher have an expiration date?

From the date of purchase, the Gift Voucher is valid for 6 months.

What is the minimum and maximum purchase amount for the Gift Voucher?

Our Gift Vouchers are available in the amounts of € 10, € 20 and € 50 and in any combination of them.

How can i buy a Gift Voucher?

In a mothercare & early learning center store. See our stores here!

Can I use the Gift Voucher to buy products with a value lower or higher than the listed amount?

You can use the Gift Voucher only for a purchase of products whose value will be equal to or greater than the amount stated in the Gift Voucher.

Order & Delivery Information

I have lost the return form what can I do?

If you want to return a product from your order and you have lost the product return form you can send us an email at [email protected] stating the details of the order, its number and your phone number. We will contact you immediately to provide you with a new return form.

If I have been given a gift can I request a refund?

If you have received an item from the mothercare stores as a gift, you can not request a refund, except for a change with another product or request a credit note by visiting a store. For more information on item exchanges and returns click here.

How can i request a refund for an order?

You can request a refund for products you do not want either by going to the store that serves you or by following the procedure in Exchanges & Returns. You must fill in the return form you received along with the product you purchased, the refund field and send the product to our headquarters. The refund is made within 14 days, starting as soon as we receive the products. For more information on the refund process click here.

Which are the company's bank accounts?

You can pay for your order by choosing to pay by bank deposit. For your most immediate service you can use the procedure with the electronic payment code (RF). The payment code is a unique 20-digit code that allows you to make a payment by bank deposit without knowing the IBAN of the account holder. To see how you can use the payment code click here. You can also select one of the following accounts for your deposit:

 

• ALPHA BANK GR71 0140 1020 1020 0232 0001 472

• EUROBANK GR41 0260 2010 0009 4020 0257 984

• NATIONAL BANK GR59 0110 1040 0000 1044 7194175

• PIREUS​ GR05 0172 0290 0050 29015212906

 

In order for your deposit to be tracked, you must use the payment code when paying for your order. Please note that the deposit must be made within 7 days from the date of the order, otherwise the order will be canceled. For more information on bank deposit click here.

How can I return a gift?

If you have received a gift and you are unable to visit a Mothercare Store, you can  exchange the items, by sending them to Headquarters, you must fill in the tab ΑΛΛΑΓΗ ΔΩΡΟΥ and then you prepare the return parcel, within 14 calendar days from the delivery date. Securely package the items so that are protected and attach the purchase receipt or the Return Form as well as specifying which item is affected by the return. In case of exchange, the product return fees to the Company’s main warehouses shall be borne by the Customer. For more information please click Returns & Exchanges.

How can i place an order and pick it up the next day?

For a shorter delivery of your order you can choose the Express Delivery, which costs €5.00. Our new service speed delivery offers the ability to our customers to receive their order within the next working day if the order has been placed before 14.00 pm. If the order is placed after 14.00pm the delivery will be realized not the following working day but the day after. Service is available only for selected Attica regions (you can have a look here on the areas) and for orders wilth volumetric weight less than 8kg. For more information about the service click here.

Which are the available payment methods?

You can pay your order by choosing the payment method that serves you:

 

• By Cash

• Charge on credit or debit card

• With paypal

• By bank deposit

 

For more information on payment methods click here.

What is an RF payment code and how do i use it?

The payment code (RF) is a unique 20-digit code that allows you to make a payment by bank deposit without knowing the IBAN of the account holder. When you choose bank deposit as a payment method, we provide you with a 20-digit Payment Code (indicated on the payment ID and the confirmation email of your order). All you have to do is pay the amount stated in the payment ID and in the confirmation email of your order, in one of the banks Alpha Bank, Piraeus, Eurobank, National Bank by entering the 20-digit Payment Code. During your payment, through e-banking or phone banking, you need to select our company "I.KLOUKINAS- I.LAPPAS SA" in the category payments. For more information as well as for the detailed procedure, click on Electronic Payment Code.

How can i receive my order from a store?

You can pick up your order from the store that serves you with the Click Away method. Make your purchases at mothercare.gr, fill in all your details, including your address and choose "Shipping to store" as the shipping method. When your order arrives instore you will receive an SMS for pick up. In case you are unable to receive your order in the date given by SMS and email, you are to receive a new date for the next day on the day you selected during your order. To see more information about the process click here.

I've placed an order and would like to know what couriers you use?

Our company uses a variety of partners to always deliver faster and better service. In your order confirmation as well as in your account section you can see which courier service has been used.

When I place an order, how long does delivery take and how much does it cost?

Delivery of your products will take 7 business days (maximum time).

For orders above 60€ the delivery is free of charge and for under 60€ than this amount the cost is 3,50€. To get more information on deliveries, click Delivery Information

When am I going to receive my order?

Orders are executed the next business day from the day of order, and delivered to courier / transporters in 1-2 days. From the day the carrier receives the order, the usual delivery times are:

• 1-2 days for Attica,

• 2-3 days for landing destinations,

• 2-4 days for greek islands 

• For inaccessible areas, calculate 2-3 days above.

For deliveries of large packages in Attica we will contact you to arrange the delivery appointment with you. Times may be affected due to force majeure, adverse weather conditions, etc.

What if i'm not home when they come to deliver my order?

Do not worry if you are not home when the courier comes to deliver your order. The courier will leave you a note and you will need to contact them to re-specify the day and time of delivery.

I made an order online and while it shows that it has been processed I have not received a confirmation email. Why?

We are sorry that you have not received a confirmation email. If our email address is not in your contacts or secure email addresses, there is a strong possibility that our email will be on your spam list and so it will not appear in your inbox. In addition, it's a good idea to check the details in the account you've created on our site and make sure you've written your address correctly. Usually your order confirmation email arrives in your inbox for a few minutes after we receive the order. However, if the site happens to be particularly busy this may take a little longer. To check the status of your order, you can enter your account and check the history of your orders.

How do i change the delivery address?

You can change your addresses and details by going to "My Account" and selecting "Address Book" at the top, where you can remove, add or modify an address. If you have already placed an order and then changed your details, the delivery information for that order will not change. Once an order is placed it is not possible to change the delivery address.

After making an order, when does the payment come into effect?

If you place an order and choose a credit or debit card payment method, payment is made within 1 business day. If the payment is made within the weekend, it will appear on the first business day.

How will I know if my order was successful?

When you place an order on our site, we reply with a confirmation email stating your order, billing and delivery details as stated to us at the time you placed the order. Please check this email as inaccurate information on this may cause your order to be delayed.

What does "working" days mean?

The working days are Monday to Friday. Saturday, Sunday and holidays do not belong to the "working" days.

Can i request my order to be wrapped as a gift?

We can prepare your order as a gift. The preparation includes wrapping (depending on the type of product), an exchange card and a paper bag with our logo. You can add this option by selecting the box in the "Gift Wrapping" field. Select how many gifts you wish us to prepare for you and select on each item the gift package you wish the item to be part of. Tick the box if you wish us to include a written wish in your gift and write your wishes for each gift. Please note that the service is not available for all types of products. The service is free.

Cost of Delivery

• For order value over 60€, you get FREE delivery.

• For order value under 60€, cost of delivery is 3,50€

• For order delivery to any of our stores, delivery is FREE.

Can I return or exchange an item?

At mothercare we aim to provide high quality products and services. You can return items that you are not satisfied with as long as they are in perfect condition and in their original packaging within 14 days and accompanying them with their proof of purchase or exchange card. You can return items to any store or follow the process described in Returns & exchanges

I received my order but it is not ok! What can I do?

At mothercare we aim to provide high quality products and services. You can return the items you are not satisfied with as long as they are in excellent condition and in their original packaging, within 14 days of receiving them and accompanying them with their purchase receipt or change card. You can return the items to any mothercare store or follow the procedure described in Exchanges & Returns.

Can i check where my order is?

You can check your order in two ways. Either by logging in to your account, going to your order history and selecting the order you want to check, or by clicking on "Order tracking" and fill in the email and the order number. If you have received an email with a tracking number you should follow the email instructions to see where your order is. For the rest of the orders, delivery is estimated within 7 days.

Are there options in delivery?

All our deliveries are made within 7 working days from the date of the order. Delivery time always depends on the place of delivery. For more information on deliveries click Delivery Information.

Our products

Where can i find pregnancy pillows

You can find our variety of support and breastfeeding pillows online by clicking here.

From what age can i use a car seat that faces forward?

Your child's age does not matter - it is their weight that matters when choosing a car seat. The car seats facing forward are suitable from 9 to 18 kg. You can consult our car seat guide by clicking here, and see our wide variety of forward-facing car seats by clicking here.

Which pushchair is right for me?

There are many things to consider when choosing a pushchair- such as your baby's age, available storage space and, of course, your budget. The travel systems are suitable from birth and are designed to be used with a baby carrier that is easily raised from the car and snaps into the frame. However, if you are planning to go around where and where, always use its shape on a walker's cart or a baby carrier. Strollers are practical and light, perfect for holidays and off-town days, and for people who are very busy with public transport. In addition, they are completely folded for easy storage. Pushchairs for twins and double strollers provide comfortable rides for two. Three-wheeled trolleys are perfect if you are going to use them very out, either in the city or on more uneven terrain. It is easy to handle but make sure you have the necessary storage space!

What kind of clothes will i need for my newborn?

Knowing what clothes your baby will need in the first few weeks can seem frightening. You will need more than you think because most babies express a little milk after feeding, and you may need to change diapers several times, so it is a good idea to have plenty of extra clothes so you do not have to worry about washing. Your baby will need:

• 6-8 sleepsuits

• 6-8 bodysuits

• 2 bodysuits that open on the side

• 3 cardigans

• 2 cotton hats

• 1 warm jacket or stroller jacket

• 2 pair of gloves

• 6 pair of socks

• 1 blanket or shawl

• 6 bibs

To see the clothes for babies 0-18 months click here.

Do you sell other shoe brands than mothercare?

Yes we do! Please see here

I noticed that one item i wanted to buy was on offer but when i returned to buy it the offer was out of date. Can I still claim the discount?

Like all retailers, we have offers on specific products from time to time, but these offers may not be retroactive. We are sorry for any frustration that has arisen. For more information about our products and offers you can contact us here.

What is the law in Greece about children and car seats?

According to Articles 12 (5) and 33 (2) of the Law 2696 (Road Traffic Code) the use of special containment and protection means, such as child seats, is mandatory for the transport of minors up to the age of 12 years. Infringers are punished by an administrative fine of between € 80 and € 350 and a driving license for 10 days.

What type of mattress do i need?

Every new baby deserves a new mattress as the inside of a used mattress may have been permanently compressed by the previous baby's weight, making it less comfortable and less efficient. What kinds of mattresses are available?

• pocket sprung mattress: individual springs encased in their own fabric pockets move independently to provide postural support for your baby. Even as baby moves only the springs directly underneath compress, gently cradling them for the most comfortable sleep

• spring interior mattress: open coil springs provide firm support for your growing baby, strong and durable the springs will remain comfy until your little one has outgrown the mattress size

• foam interior mattress: a great value mattress providing support for a comfortable night’s sleep

• travel cot mattress: suitable for all travel cots

See our mattresses here.

What size of maternity clothes should I buy?

You should buy the same size clothes you wore before you become pregnant. For more information you can always check out on our Maternity size guide.

 

When can I buy pillow and quilt for my child?

Mothercare does not recommend quilts, covers or cushions for babies under 12 months of age.

How long can i use a mosses basket?

The mosses baskets are only suitable for newborns and should only be used until your baby is about three to four months old. See our variety in baskets here.

What kind of safety gate will i need?

You will need at least two safety gates, one for the top and one for the base of the stairs. You may also need more safety gates for the room entrances. There are two basic options, fixed gates that are screwed to the walls, or gates that apply pressure, which can be moved. Always make sure that any gates you have placed on the stairs do not have a bar that moves to the bottom, as this can cause accidents. Click here to see our variety online.

Which highchair should i choose?

There are many highchairs on the market responding to different needs. When choosing, make sure the high chair is subject to current safety rules. 

• Lightweight folding highchairs

Cheap, easy-to-fold metal frames make them ideal for traveling and packing in the back of the car.

They fold in dimensions 122 x 56 x 21 cm ή 71 x 74 x 35 cm

There is a light version in wood that weighs 4.7 kg

They may have a fixed food tray that is easy to clean or detachable with three adjustment positions

They have inflatable PVC seats that are easy to clean for extra comfort

They weigh between 5.4 and 8 kilos

• Convertible highchairs

They have a wide range of life as they are designed to act as highchairs for your baby before being transformed into a low chair and table, as it becomes a toddler, up to the age of about three years.

Low seat height from 25 to 28 cm.

Low table height from 43 to 45 cm.

They are usually available in solid wood - pine or beech

An easy-to-clean pillow can be purchased separately

Comes with a belt on the crotch and belts that fit securely, or sold separately

It has either a removable food tray that is easy to clean or a wooden one

Total weight between 10.5 and 12 kg

• Adjustable multi-level folding highchairs

Depending on how luxurious the model is, it will include four to seven height adjustments. This allows you to adjust it from a high chair to a table level when your toddler grows up.

Three-seat adjustable back and leg position for extra comfort

Seats that are easy to clean

It can stand when it is folded

The frame folds easily for storage and travel

The height of the position is from 64 to 29 cm

It weighs from 9 to 12 kg

• First of all safety

While in the high chair, your baby should always be secured with the belt provided or with an approved belt subject to BS 6684 standards

Highchairs should also be subject to BS5799

Never leave your child in the high chair unattended

Do not use the chair on a slippery or raised surface

When folded it should be kept away from children.

Be extra careful when putting or taking your child out of the high chair

 

See here our online variety of highchairs.

What is a travel system?

The complete choice for a new baby. A stroller that includes a baby carrier / car seat that fits securely to the stroller base. This allows you to move your baby from the stroller to the car without any hassle. Some options include a baby carrier. See our variety online by clicking here.

How can i know how big a product is?

Please click the "Product Information" and "Specifications" buttons below the product you are interested in, and you will find all the additional information you may need. If your answer is not there, please contact us at 2104821186 or click the "Contact Us" button, and we will find the information for you.

What can a 6 month old baby eat?

What can a 6 month old baby eat?

 

• Mashed (cooked) vegetables, for example carrot, sweet potato, broccoli

• Mashed fruits, for example banana or cooked / mashed apricots, apple or pear

 

Do not add salt or sugar. Milk is still an important part of your baby's diet, so continue breastfeeding or formula. As your baby eats more solid foods, the amount of milk it consumes will continue to decrease. Familiarize it with foods it can hold in its hand - they encourage your baby to chew, even if it does not yet have teeth. Try cooked vegetables, for example carrot sticks, green beans - or cheese cubes, bread, or strips of pie bread. See the variety of our solid food products here.

Which is the suitable age to start potty training?

There is a wide range of when the kids take off the diaper and nowadays it does not really matter if your child has not completely stopped it until the age of three. It is up to you and your child to decide when to start toilet training. However, the actual transition from diapers to pants can be traumatic for a child and it is important not to be impatient with your child. Many nurseries and game groups insist that your child have been trained before being offered a position, although some nurseries are more elastic. It is now known that babies can not control the intestine and their bladder before 18 to 24 months, and often until much later.

Which is the most suitable type of stroller for holidays?

A light, compact stroller. One that folds in the shape of an umbrella, so that it is convenient to carry.A shopping cart is always useful to store toys, sunscreen and other holiday necessities. Also, do not forget to get an umbrella or sunshade. See our variety in strollers online here.

Up to what age are infant car seats suitable?

Your child's age does not matter - their weight is what matters when choosing a car seat. Infant car seats are suitable from birth to about 13 kg. See our variety online here.

What is Isofix?

Isofix makes child car seat installation easy, simple and safe. Isofix application points are integrated into the car so that an Isofix-compatible car seat can simply be "connected". As of February 2006, all new mechanically approved cars are equipped with Isofix application points. 

Make sure you check if your car is compatible before buying. You can consult our guide for i-size and isofix by clicking here, and see our wide variety of i-size car seats, isofix and their bases by clicking here.

I saw a garment in a store but I can not find it at the site

We try both in our stores and on our site to have all the designs and models available for you. Unfortunately this is not always feasible. You can always find alternative designs. Looking at our collection you will surely find something exciting!

Can I buy early learning center toys from mothercare stores?

Yes you can. We have a great variety of toys on our website and many of our stores have an ELC department. Check out our online collection of toys here or contact your local store for more information.

Which games are suitable for each age group?

These toys are ideal for the various stages of your baby's first year.

 

• From newborn to six weeks:​ Your baby will be attracted to colors with great contrasts and shapes.

Crib mobiles

Play mat and baby gym

CDs with baby music

• From about 3 to 6 months: Your baby will start rolling, may begin to respond to its name, and may be able to find partially hidden objects.

Textile books

Rattles

Soft toys

• From about 6 to 8 months: Your little one will show more accuracy in picking up and grabbing objects, can sit up without support, and will start to lie and make different sounds.

Containers that go into each other

Wooden bricks

Baby mirror

Bath toys

Small books from hard cardboard

Tooth rings

• From 8 to 12 months:​ Your baby will respond to a wide variety of stimuli, may crawl or even start walking, and may even begin to say a few words.

Game - phone

Massive bricks and little people

Musical toys

Toys that can drag with it

Toys that it can climb on them (12 months)

• Playing safely:

Buy toys from reliable sources

Discard the package after opening the toy

Keep toys away from fire

Be careful when older children play with toys that have small objects close to your baby

Always wear a baby seat belt when using swings

Collect toys to avoid falling, and do not leave toys on the stairs

 

See our variety online here.

Do i need a baby monitor?

Baby monitor offers parents peace of mind. Once the baby is moved, you will know… so you can do other things in the house (or even get some sleep). Please note, however, that baby monitor is just an aid - it is not intended to replace adult supervision. You can see our variety in baby monitors by clicking here.

What size of clothes should i buy for my baby?

It is very pleasant to buy clothes for your baby. Finding the right size, however, can be tricky. Go to our "Advice guide" and "Guide to children’s clothes sizes" to be able to always find the right size for your child.

I have lost my set of instructions. Where can I find new?

Please go to User guides and look for the item you want. 

What is the proper temperature for my baby's room?

Room temperature is vital to creating a safe sleeping environment for the baby and should be maintained at 16-20 ° C to reduce the risk of sudden infant death syndrome.

How many covers to use? The amount of covers you use depends on the room temperature. However, the rule is a bodysuit, sleepsuit, plus a sheet and up to three thin blankets.

• 24°C/75°F – only one sheet

• 21°C/70°F – a sheet and a blanket

• 18°C/65°F – a sheet and two blankets

• 15°C/60°F – a sheet and three blankets

(Note: A blanket folded in two is considered two blankets). For more information about your baby's room and your baby's safe sleep please click here for our helpful shopping and safety guides.

From which age can I use a booster seat?

The booster seats can be used from 15 to 36 kg and from the age of 4 years till 11 years of age. 

How do I desensitize my sterilizer, heater, kettle or humidifier?

Salts are a white, chalky deposit that is basically found in water-heated products such as sterilizers, kettles, dehumidifiers, pots, etc. Regular desalination will ensure efficiency for your appliances and extend their life span. It should be done at least every four weeks or earlier if the product is used extensively or in areas with hard water. Do not use abrasive materials as they damage the device. Using desalination bags: please follow the manufacturer's instructions. Use citric acid (available at pharmacies): Mix 5 grams of citric acid with 100 ml of water and pour it on the sterilizer. Put it in a duty cycle. Leave it off for 30 minutes. Remove the mixture, rinse well and dry. Be careful to avoid contact with the eyes as the acid can cause irritation, and keep it out of the reach of children. Using vinegar: Pour a mixture of 40 ml of vinegar (any kind) and 40 ml of water into the appliance. Let it work for a cycle, and leave it off for 30 minutes. If salt residues still exist, turn it on for another cycle and leave it out for 30 minutes. Remove the mixture, rinse and wipe the appliance. Desalination using vinegar is cheaper, but smells a little.

How many blankets should i use for my baby?

The amount of covers you use depends on the room temperature. However, the rule is a bodysuit, sleepsuit, plus a sheet and up to three thin blankets.

• 24°C/75°F – only one sheet

• 21°C/70°F – a sheet and a blanket

• 18°C/65°F – a sheet and two blankets

• 15°C/60°F – a sheet and three blankets

Note: A blanket folded in two is considered two blankets.

See our wide variety of bedding here.

 

What should i put in the hospital bag?

Do not wait for the first contractions to see what you should take with you to the hospital. After the 36th week, the bag for the hospital must be ready, in front of the door, because the baby can come at any time. Here's what you will need and what not:

For labor:

Whatever you do, do not forget your exams, your booklet and your papers when you go to the maternity hospital. It is good to put them in your bag, so as not to forget them, because you do not know when your water will break. In addition you can have with you:

• Magazines / Books (labor can take several hours)

• Socks (if it is winter to keep your feet warm)

• Mobile phone and charger

• Camera

• Lip balm

 

For your stay in the hospital you will need:

• Special soap and sponge. The day after the birth (if you have a normal birth) you will be able to take a bath and so it is good to have your own things.

• Nightgown and robe

• Slippers

• Towel

• Napkins

• Breastfeeding bra, breast pads

• Disposable underwear

• Maternity pads

• Diapers for the baby

• Bodysuits (2-3), sleepsuits (2-3) and a set to get out of the hospital.

• Something to wear when it comes to leaving the hospital. Make sure your clothes give you easy access to breastfeeding! Also choose very comfortable clothes because your old ones do not suit you, at least not yet.

 

See products you may need for your maternity bag here.

When can my baby sleep in a cotbed and for how long?

All our cotbeds are suitable from birth to about 24 months. Please remember to use the foot pad as a rule when putting your baby to bed, for as long as possible. See our large collection of cotbeds that become single beds here.

Parents' advice

What should i eat during pregnancy?

In the early days of pregnancy many women feel that they are not eating as well as they did before conception. It is vital that you include a lot of protein in your diet as it is important for your baby's development. Choose healthy snacks such as oatmeal cookies, nuts and fruit. You do not need to increase your calorie intake before the second and third trimester where you need to get over 200-300 calories per day (if you are pregnant with twins it doubles to 600 calories). Try to choose organic foods and reduce salt while cutting out caffeine and alcohol. Good advice is to consult your doctor about what to eat and what not.

What is the best time to get pregnant?

As simple as it sounds, conception can take several months. Generally, a healthy, fertile couple has a very good chance of conceiving in one year, for example around thirty will conceive within a month, around sixty will conceive within six months and around 85 will conceive within a year. The rest will take longer and some of these couples may need help to get pregnant. In addition to age, certain daily habits can reduce your chances of conceiving. For example, a woman's chances of conceiving in the first month after stopping contraceptives are reduced by about a third if she smokes. Excessive alcohol consumption, an unhealthy diet and an underweight or obese body can also reduce your chances of conceiving. For these reasons many couples choose to adopt a healthier lifestyle in the months before they plan to conceive. It is important to remember that if you are planning to get pregnant you should take folic acid supplements as it reduces the incidence of myelomeningocele in newborns. The most critical time to take folic acid is from the period before conception (and during the first three months of pregnancy). You should definitely take folic acid as soon as you stop taking contraceptives until the twelfth week of pregnancy. Folic acid protects the baby from the risk of myelomeningocele and other congenital neural tube defects. You will need a daily supplement of four hundred (400) micrograms of folic acid. If you are taking a multivitamin supplement that already contains 400 micrograms of folic acid, you will not need a separate supplement. If you are not sure, check the package or consult your pharmacist. You should take a higher dose (5mg) of folic acid if you have already had a child with neural tube syndrome, being treated for epilepsy, have diabetes or suffering from some other condition - please consult your doctor first as you may need a prescription for dose of 5 mg. You may also want to take a daily 10 mcg vitamin D supplement. Some women have low levels of this vitamin due to the color of their skin or the location where they live in Britain. If you are taking a prenatal multivitamin, Vitamin D may not be included, so check the label. There is some discussion about caffeine and the cause of infertility (although there is no tangible evidence). Nevertheless, some research has suggested a link between high doses of caffeine and conception problems. Keep in mind that the government advises pregnant women to limit their caffeine intake. If you're attracted to caffeine, it might be helpful to get rid of it gradually now. The caffeine content of espresso, as well as espresso-based coffee drinks such as cappuccino and latte, may depend on the manufacturer. One study found that caffeine levels can range from 50 milligrams per espresso in one commercial chain to up to 300 milligrams per espresso in another. Some cold medicines also contain caffeine. Always check the label, and consult your pharmacist if you are unsure. A woman's most fertile period begins just before the egg is released from the ovary and lasts up to about 48 hours after ovulation. As sperm can survive for about 5 days, a woman is more likely to conceive if intercourse occurs five days before ovulation and two days after ovulation. Therefore, in the typical 28-day menstrual cycle, a woman should aim for intercourse from the ninth to the sixteenth day to maximize her chances of conceiving. The fertile period of a woman with a cycle of 35 days will begin 16 days after the first day of her last menstrual period (ie 5 days before ovulation on the twenty-first day). The process of conception involves the fertilization of an egg by the sperm and the implantation of the fertilized egg in the wall of the uterus. Fertilization usually takes place as the egg travels along the fallopian tube - the tube that connects the ovaries (where eggs are produced) to the uterus. To calculate the most fertile time you need to know the duration of your cycle. A menstrual cycle is calculated from the first day of your menstrual period to the first day of the next.  typical menstrual cycle lasts 28 days, although only about 12% of women have this duration. A cycle begins on the first day of bleeding and can vary in length from sixteen to more than fifty days. Ovulation (egg release) is thought to occur around the fourteenth day of a 28-day cycle. In larger or smaller cycles, ovulation is thought to occur fourteen days before the new menstrual period begins. Therefore, in a cycle of 35 days, ovulation will occur around the twenty-first day, while in a cycle of twenty-four days it will occur around the tenth day. Tips for both parents on conception. The idea that it takes less time to conceive is a myth. In fact, a steady pace of dating at least three to four times a week has been found to maximize the chance of conception. While some couples believe that they should "preserve" a man's sperm until the exact moment of ovulation, this is not really the case. Relaxing and enjoying your love life may be the best way to boost your chances. Quit smoking as it reduces your fertility. Try to reduce alcohol and caffeine. Men should wear loose boxers instead of tight underwear, as ideal sperm production occurs at a temperature slightly lower than body temperature. Try to lose a few pounds if you are overweight. Exercise regularly and get a healthy diet. Some women know when they are ovulating as they feel a slight pain in the back of their abdomen. The pain is known as Mittelschmertz and usually lasts no more than a few hours. Around this time there is a slight increase in body temperature and there is a thickening of the vaginal mucus which often appears as a thick, clear, elastic secretion (like egg white). This information is used by people who use natural methods of contraception to warn them about when to avoid intercourse. Ovulation tests are now available to help women identify exactly when they are most fertile. The tests are simple to perform and quite accurate, as the instructions are followed. If, after stopping using contraceptives, you have not conceived after a year of regular intercourse, you should visit your gynecologist who can give you some simple advice or refer you for tests. If you are 35 years old or older, seek help sooner. For help conceiving, we suggest you try the gurgle.com Ovulation Computer, so that it helps you identify exactly when you are most fertile each month. This way you can increase your chances of getting pregnant. Remember that even if you have some problems conceiving, the most important thing is to seek help and complacency from your gynecologist.

What should i have with me at the maternity hospital? What should i put in the suitcase that i will take with me?

Do not wait for the first contractions to see what you should take with you to the hospital. After the 36th week, the bag for the hospital must be ready, in front of the door, because the baby can come at any time. Here's what you will need and what not:

For labor:

Whatever you do, do not forget your exams, your booklet and your papers when you go to the maternity hospital. It is good to put them in your bag, so as not to forget them, because you do not know when your water will break. In addition you can have with you:

• Magazines / Books (labor can take several hours)

• Socks (if it is winter to keep your feet warm)

• Mobile phone and charger

• Camera

• Lip balm

 

For your stay in the hospital you will need:

• Special soap and sponge. The day after the birth (if you have a normal birth) you will be able to take a bath and so it is good to have your own things.

• Nightgown and robe

• Slippers

• Towel

• Napkins

• Breastfeeding bra, breast pads

• Disposable underwear

• Maternity pads

• Diapers for the baby

• Bodysuits (2-3), sleepsuits (2-3) and a set to get out of the hospital.

• Something to wear when it comes to leaving the hospital. Make sure your clothes give you easy access to breastfeeding! Also choose very comfortable clothes because your old ones do not suit you, at least not yet.

 

See products you may need for your maternity bag here.

First signs of pregnancy. Am I pregnant?

The first sign of pregnancy for most women is that their period does not come. However, this is not the only sign. Not all women experience the same signs. But if you are trying to make a baby and experience one of the following symptoms, it is a good idea to buy a pregnancy test and see if your suspicions are correct. If the test is positive, it is necessary to confirm it with a visit to your gynecologist.

 

• The first indication of pregnancy probability is the lack of period. However, many women do not have a regular cycle, so the absence of a period does not necessarily mean pregnancy. In addition even those who have a regular circle for various reasons may have some delay or anomaly in their period. Stress, fatigue and discontinuation of the contraceptive pill may disrupt the menstrual cycle. Trying to have a baby can cause anxiety and fatigue and so even 2 weeks of delay is not a guarantee of pregnancy.

• Morning sickness: After the absence of the period, the most common sign of pregnancy is morning sickness. Not all women experience morning sickness during pregnancy, but almost half to two-thirds this is a classic symptom. Those who experience it usually begin to feel nauseous within 2 weeks to 2 months of conception. Fortunately, morning sickness rarely lasts throughout pregnancy, and usually stops when pregnancy reaches three or four months. Although it is called morning sickness, symptoms of nausea can occur at any time of the day. While some women simply feel nauseous others do and vomit. There are many theories about what really causes nausea. Some doctors believe that morning sickness is dictated by changes in the body during pregnancy, which affect hormone levels, blood pressure and the digestive system. Whatever the cause, rest assured that although you do not feel good your baby's development is not affected in the slightest.

• Irritated, swollen breasts: When you are pregnant, your chest will become larger and it might feel irritated. You may also notice that the color of your nipples becomes darker. These changes mean that your body prepares for breastfeeding when the baby is born. You may see these changes from the first month of your pregnancy.

• Tiredness: During the first months of pregnancy you may feel very tired and sleepy. You feel tired because the baby is growing rapidly within you and your body has to adapt to it.

• Weight gain: As the baby grows up, so do you. Obviously, you will notice that your belly swells as the embryo develops in the uterus, but weight gain is not limited here. Save fat to prepare your body for breastfeeding days

• Back pain: Back pain is a common pregnancy symptom and can happen at any time. Pain is the result of redistribution of weight in your body. The weight of the growing baby in the uterus pushes your back.

• Cravings: Many women have a keen desire for strange food when they are pregnant. You may feel craving for something you do not like, like pickles. Alternatively, you may want to eat strange food combinations, for example, banana and bacon in sandwiches. In your second pregnancy you can see that your cravings are different from the first. Many women also find that they have a slight metallic taste in their mouth during the first months of pregnancy.

• Frequent urination: In the first 2 or 3 months of pregnancy you will find that you need to go to the bathroom much more often than usual. This is because your baby is pushing your bladder, which does not grow during pregnancy, creating the urge to urinate. So it's a good idea to plan when you are out or on a trip to know the toilets in advance and you can easily visit them.

• Blurred nose and sinus: Some women find that they have a "numb" nose during the first months of pregnancy, many times before even the period stops. This is because the hormonal changes that occur in your body due to pregnancy affect the production of mucus in your nose and sinuses. Although the above signs do not concern all women, they are good indicators of the changes taking place in your body. So if you find any of the above, get a pregnancy test and expect to see its perhaps "positive" result!

Can i take medication while i am pregnant?

Taking medication during pregnancy: You have a headache and do not know what to do. Can you take painkillers, or will you harm your baby? It is well known that many drugs can have harmful effects on an unborn baby. This is why it is very important to consult your pharmacist or doctor before taking medication when you are pregnant or trying to have a baby.

• Before pregnancy:

Some women inadvertently take too much medication before they find out they are pregnant. The manufacturer often states on the packaging that the drug should not be taken during pregnancy, but often this is to be legally safe. Your gynecologist will be able to advise you if there is a risk to the developing baby. Paracetamol is considered safe for small use against pain and fever during pregnancy. However, avoid anti-inflammatory drugs. If in doubt, consult your pharmacist or doctor first. Sometimes a woman gets pregnant while taking the contraceptive pill, but most brands are not considered harmful to the baby. Any woman taking medication for long-term conditions such as asthma or diabetes should consult her doctor as soon as possible, ideally before conceiving. In many cases the treatment may be continued, so it is important not to stop your treatment before consulting your doctor. Some women with conditions such as epilepsy and high blood pressure are known to be safer than others during pregnancy, so their medication may change. Women with current problems are closely monitored during pregnancy. Before getting pregnant, it is now advisable to start taking folic acid, a vitamin supplement. It is known that taking 400 micrograms of folic acid daily for at least the first 12 weeks of pregnancy reduces the risk of the baby developing a condition known as spina bifida. Iron supplements are not usually recommended unless you are diagnosed with anemia after a blood test. This is because it often has the side effect of constipation. It is best to have a healthy diet that includes green vegetables and some red meat to replenish your iron stores. 

• The first three months:

The first three months of pregnancy (first trimester) is the period when your baby's organs are formed. The third to eleventh week is the stage at which harmful drugs are more likely to cause harm. If you need medication for any problems during pregnancy, your gynecologist will choose a medication that has been used safely for years. New medicines are not necessarily dangerous, but there may be limited information available on their use during pregnancy.

• Between three and nine months: 

During the second and third trimesters (months 3 to 9), medications can affect the baby's development or cause damage to its tissues. Taking medication at the end of pregnancy or during labor can sometimes affect the newborn. It is advisable to consult your gynecologist at this stage of pregnancy before taking any medication, such as strong painkillers.

• Treatments for smaller diseases​:

Pregnant women often suffer from minor illnesses such as constipation and indigestion. To prevent constipation, a diet rich in fiber can help a lot, with plenty of whole grain breads, bran-containing cereals, and increased fluid intake. It is important to try not to strain, as this can cause hemorrhoids, which are another common problem during pregnancy. For indigestion and heartburn it helps to go higher in bed with a few extra pillows or to raise the head of the bed by placing a pillow under the mattress. For coughs and colds try to inhale menthol and eucalyptus and drink extra fluids and drinks with honey and lemon. If you need antibiotics to treat a bacterial infection during pregnancy, such as cystitis, several antibiotics are known to be safe. The best advice is to avoid all medications whenever possible during pregnancy. It is important to remember that this also applies to herbal medicines or supplements from nutritional supplement stores. In this case, "natural" does not necessarily mean "healthy". These substances are not controlled and there is not much information about their safety during pregnancy. Doctors will only treat you if the benefits to the mother's health overshadow any potential risk to the baby. Remember to tell your doctor about any possibility of pregnancy before giving you any medication.

How can i potty train my little one?

There is a long period of time in which children leave the diaper and it really does not matter if your child has not fully achieved it before 3 years. The decision of when to teach your child to use the toilet is yours and your child's. However the transition is never easy so you need to be really patient and supportive of the child.

Most daycare centers have a prerequisite that the child will have taken out the diaper in order to be accepted in their lessons.

It is known that infants are unable to hold their bowel and bladder before 18 to 24 months and sometimes even longer.

Doctors say "It is not neurologically possible for a child to make the connection between a full bladder and using the toilet before the age of two". The nervous system of children under 2 years of age is immature for this act. With this in mind it is pointless to sit an infant on a potty and wait for him to respond.

The last views suggest that the child will tell us when it is ready to start this process. Some signs are:

• It seems interested in going to the toilet and also seems to understand what we are doing there.

• Removes the diaper itself

• Its diaper is dry when it wakes up

• Asks to use the potty and when it sits there it uses it.

When your child sees that is at this stage and the weather is hot you can try to leave it without a diaper in the nap (remember of course to use a waterproof mattress cover) or for intervals in the house.

Accidents are very likely to happen in the first few days, do not make it a big deal, just lead your little one to the potty so that it makes the connection in its mind.

Most children can check their gut and bladder so if you see them getting upset or grimacing this is a sign of what will happen and it is a good idea to invite them there to use the potty.

Above all, stay calm even if accidents happen while the child has already started using the potty. When it succeeds, reward it with hugs and kisses. Eventually, it's gonna make it.  If you start working without a diaper with your little one but multiple accidents happen this is an indication that you probably started early. Take a break for a few weeks and then try again. It may seem like a lifetime, but remember that before you know it, your little one will be three.

Bladder control is a bit more difficult and you have to remember that sometimes even four-year-olds who are long without a diaper can have an accident. Always have a change with you when you go out.Toddlers who have stopped using the diaper for several months are more likely to relapse especially if they have had a traumatic experience or if they are expecting a younger sibling to arrive home or when they start kindergarten. It is important there not to go back to the diaper, just continue to always have a change of clothes to deal with accidents. Also do not forget to reward them every time they succeed.

The last and most difficult stage is to manage to stay dry overnight. It is not uncommon for children up to the age of 5 to have not mastered this absolute stage and are still being educated.

Take your time and everything will be done. Suggest your little one to fall asleep without the diaper and see its reaction. Many parents try to get their children to the toilet shortly before they go to bed themselves so that there are no accidents. For a start it is a good tactic but as time goes on they should leave them so that if they feel the need to get up and go to the toilet. When you see your little one waking up in the morning and running to the toilet before he comes to you, it means that you have succeeded.

It is all a matter of time, patience and effort. If your child has these from you it will definitely succeed.

 

You can see our variety of products that will help you with potty train here.

How long do i have to stay in the hospital after giving birth?

The usual hospital stay with a normal delivery is 2-3 days depending on the clinic and in the case of a caesarean section the time increases to 4-5 days. In cases where you or your baby need more monitoring, this time varies but in most cases this is the rule.

Is there anything i can do to prevent stretch marks?

Stretch marks appear to be genetically predisposed and no cream or product can prevent them from appearing or disappearing. Nevertheless, properly hydrating the skin during pregnancy is vital for the intensity of the problem. Choose the most natural materials to use and always consult your doctor. You can see our collection of cosmetics for pregnant women here.

How can i cope with a lack of sleep?

Before you give birth you may have heard of "dreamy" babies who sleep like angels and wake up only to eat and go back to sleep. Some babies are like that but most are not. As a result, after giving birth you can sleep less and be on your feet for many hours trying to calm your baby. Do not panic. Everything is completely normal and when your baby reaches 3 months old it will sleep during the night, although it will wake up to eat. Adapting to life outside the womb takes time. But how does a mom survive these first exhausting weeks? The two most important points to remember: 

When the baby is asleep, go to sleep too. Most babies sleep better in the morning and become more active in the afternoon so schedule any visits from relatives and friends at that time. 

Help your child learn the difference between night and day. Babies are not born with an internal clock. When your baby wakes up in the morning to eat, take some time and play with it, show colorful toys and talk to it. When it wakes up at night, try to be silent. Only if the diaper is dirty change it otherwise be quiet and limit the movements to a minimum. The safest place for your baby to sleep is in its crib in your room for the first 6 months. Do not share your bed with your baby if you are a smoker, have drunk alcohol or are taking any medication. Research shows that it is best to avoid putting your baby to bed. This does not mean that you can not have it in your bed to hug or feed it. If your baby is anxious, especially in the afternoon or early evening this means it may have colics. Babies who have colic usually pull their legs up and make faces of intense dissatisfaction and cry for a long time. It is a common belief that colic is caused by your baby's immature digestive system that still can not cope with the new way of taking food by mouth instead of the umbilical cord. Colic usually occurs in the afternoon and at night when you want to rest. Make sure your baby is leaking after feeding to reduce the chances of colic. After 3 months your baby will be fine. Talk to your pediatrician for more advice and information. The first months can be very tiring so do what you can to rest and enjoy your baby now that you are new to it since before you know it they will have already passed.

What is the safest way for my baby to sleep?

 

The safest way for your baby to sleep is on its back. Babies who sleep this way are safer and healthier. It is not safe for babies to sleep face down or on their sides. Babies can relax more easily when they are on their backs if you put them to bed from day one. If your baby is less than 6 months old and you see it turn upside down in its sleep, turn it on his back again. You do not need to wake up all night to control how your baby sleeps. After 6 months babies can find their place again on their own. Regardless of age, it is good when you put your baby to sleep to place it on its back.

What is the best treatment for morning sickness?

It is very important to keep your sugar steady. Choose to eat frequent, small, healthy meals that include protein and carbohydrates. Avoid eating large meals only 3 times a day. In some cases, morning sickness can be caused by poor nutrition. Include in your diet foods rich in B6, dairy, green vegetables, whole grains, cereals, sardines and eggs.Try to rest as much as possible and avoid spicy foods. Drink plenty of water to avoid dehydration.

Where can i find tips for pregnancy and motherhood?

A new journey with thrilling experiences begins for you and Mothercare, from the 1st to the 40th week of your pregnancy will follow you and advise you faithfully through the pregnancy diary we created. Find out everything parents need to know from pregnancy about baby development, changes in your body and psychology, exams, your appointments and of course labor, breastfeeding and baby care. Our midwife Georgia Leze and IBCLC breastfeeding consultant every week shows you a special path to a healthy and happy baby. For more information click here.

How can I cope with tiredness?

Fatigue can be a major problem in the first trimester, so you may feel incredibly tired and drowsy. Derived from pregnancy hormones, fatigue is often worse for overweight women, women who are expecting more than one baby, or who already have other children to care for. However, the feeling of extreme tiredness can also be a sign of anemia or some other underlying condition - so see your doctor if you are worried. The best solution is to rest as much as possible, although it is often easier said than done. Make sure you eat well. Small, frequent meals will keep your blood sugar levels high. Try to include in your diet many foods rich in iron such as lean red meat and green leafy vegetables. Many complex carbohydrates such as wholemeal bread, brown rice and pasta will give you energy. A good multivitamin and mineral supplement for pregnancy can help you. Cut out caffeine, sweetened beverages, and highly processed foods, as they may cause sleep problems.

Breastfeeding tips

For a wealth of information that will help you during pregnancy, as well as breastfeeding, and until your baby's second birthday, please look at the information in our stores and consult the breastfeeding guide by clicking here.

Tips for expectant mothers

An exciting journey is about to start and Mothercare, through a journal that we have created, is going to be by your side and advise you throughout your pregnancy weeks. Get inform about everything that parents need to know such as pregnancy, baby growth, body and psychology changes, doctor examinations and appointments and of course parturition, breastfeeding and baby care. Our midwife and lactation consultant IBCLC Ms Georgia Leze every week is going to show you a special path to a healthy and happy baby. For more information click here.

What can i do about sore nipples that hurt?

The first thing you need to do is make sure you place the baby correctly on your breast. Irritated and sore nipples are largely due to incorrect placement of the baby on the breast. If this is solved then your nipples will recover quickly. As much as possible it is best to avoid wearing a bra and to allow adequate nipple ventilation. Do not use non-neutral scented soaps to wash your breasts. Your nipples produce an antibacterial and lubricating substance that protects your nipples during pregnancy and breastfeeding. Soaps can affect this area and also affect the way the baby attaches to your breast. If your nipples are cracked and bleeding, a cream recommended by your doctor will help to soften them, reduce the feeling of pain and finally help them to heal.

What are the symptoms of colic?

The first symptom is crying, which you can not stop it if you try. It often happens at the same time everyday - usually in the evening - when you may want to sit and rest from a tiring day. Some babies seem to hurt, gathering their legs up or stretching their backs. Colic begin at 3 weeks of age and usually disappear at 3 to 4 months.

Are there any tips to buy a stroller?

Our specialized staff can always help you and solve any question you have regarding the purchase of the stroller, in one of our stores. If this is not possible, you can consult our shopping guide to choose the perfect stroller and see our large collection of strollers online here.

How do i manage my child's outbursts?

It is easy to say that you can handle a child's outbursts. Their actual management is more difficult. The child is confused and angry and can seduce and irritate you even though you will try to stay calm. You may want to do everything you can to stop the outbreak. You may feel ashamed and uncomfortable especially if you are in a public place as you will feel that the image your child is giving at that moment reflects what parent you are. Try not to think about any of these and stay cool. You can not reason logically with a child who breaks out. It makes absolutely no sense to even try it before the outbreak is over. Do your best not to be emotionally affected and stay calm. If you get angry you will just make things worse. Some parents find it helpful to be completely neutral simply to fully control their own behavior. It may be a good idea to tell your child that you are leaving the room or that you are going away. Then go somewhere where the child will not be able to see you, but you will be able to attend the child. If there is no other world present, it is more likely that the child will stop and calm down. Try to become thick-skinned. Do what you did and ignore other people's eyes. Try to embrace your little one and to relax it, sometimes they scare themselves by the intensity of their feelings and just want someone to calm them down. Calm the child by acknowledging how it feels: "I see that you are very angry". If necessary,  take the child with the outburst away from the attention of others. Do not hit the child for punishment. It does not help, it increases the use of violence and always remember that children learn by copying adults so this is a lesson you do not want to teach your children. Do not give in to the outbreak. If the child sees that it is gaining something by breaking out, it will use this means to pass its own. If you feel that you are not able to deal with an outburst calmly, make sure the child is safe and call someone of your own (your husband, your mother) to help you. Someone who has not suffered from the whining and tiredness that you have can calm the situation more quickly and simply.

Is my kid teething?

While some babies pull out teeth without any problems others may suffer a lot. The gums may be red and swollen and in some cases may even redden your little one's cheeks while you will see it protruding. Be careful if your child looks like it is a little sick or has a fever, do not automatically assume that it is from its teeth because it may just be sick. The teeth usually appear in a row to see if the two lower front teeth have come out which are followed by the corresponding upper ones.Breastfeeding may be a problem when you see teeth appear but do not worry because your baby's tongue prevents them from scratching while the baby is breastfeeding.

Where can i get advice on clothes for newborns?

Our specialized staff can always help you and answer your questions about your newborn baby. If it is not possible to visit one of our stores, you can consult the size guide for baby and children's clothes and see online our large collection by clicking here.

How can I prevent the nappy rash?

The secret to getting rid of the nappy rash is to keep your baby  as dry as possible. This means you have to change your diaper when it's wet or dirty. This can happen more often than you think - up to one hour in newborn babies. Change the diaper before putting the baby to sleep after feeding, or sleeping. It is also important to keep your baby as clean as possible. If the diaper is dirty, use it to remove most dirt, then wash the baby with warm water and soft soap using cotton. Alternatively, use gently wipes. Whenever possible, allow your baby to lie down in a warm, diaper-free environment for a while, before putting on a new one.

Do i have postpartum depression?

As much as you love your baby, becoming a mom can be difficult. Sleepless nights, baby care twenty-four hours a day and a big drop in hormones can make you tired, leaving you sad and discouraged. Feeling unwell can take many forms, from short-term postpartum grief to a mild but more persistent feeling of gloom, or clinical postpartum depression. If you are worried, visit your doctor and ask the opinion of an expert.

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Do you want to create the career that suits you?

If you arelooking for a pleasant and friendly working environment where you will:

• develop your skills and abilities through continuous trainning

• develop initiatives offering an unforgettable shopping experience to our customers

• your contribution to success is recognized

Visit Career Opportunities on our site and submit your application online.

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Please visit the Career Opportunities on our site and submit your application online, or visit one of our stores and fill in your CV.

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