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Returns & exchanges



Εxchanges/Returns Terms and Conditions

To exchange any item purchased from

The products should be in excellent condition, unused, and in their original packaging with all their labels (e.g. tags)

Returned products must include all accompanying documents (e.g. retail receipt, invoice, and shipping slip or gift receipt)

Items sold with an extra gift (e.g. 1+1 gift) must be returned with the additional gift. Otherwise, the value of the gift will be deducted.

All Returns/Exchanges of items are processed at their purchased value.


Exchanges/Returns are not accepted for:

Products that cannot be returned for health and hygiene reasons or that have been unsealed after delivery, such as cosmetics, swimwear, socks, pantyhose, underwear, teats, etc.

Products manufactured according to customer specifications or clearly personalized, such as special orders for furniture, metal goods, special stroller orders, mattresses, etc.

Sealed audio documents or sealed video documents that have been unsealed after delivery (CD, DVD).



Upon receipt of items (at the specific store or headquarters), a check will be performed whether the above terms are met. If so, Mothercare will proceed by processing the exchange or refund.



Order cancellation/ Refund

In case the Customer wishes to cancel their order, they should send an email to with the order number, specifying ORDER CANCELLATION in the email object.


If payment was made using a credit or debit card via the e-shop, the Company, provided the payment has been received by the Bank, is obliged to inform the Bank about the cancellation of the transaction so the Bank can then proceed with any further action. Following this information, the Company has no responsibility for the time and manner of execution of the settlement, regulated by the contract drawn up between the issuing Bank and the Customer.

If payment was made by cash on delivery or bank deposit, the refund will be made on a bank account indicated by the Customer. For the refund to take place the customer must provide details of said account such as: IBAN, the name of the beneficiary, and the Bank of reference as per the original refund request email.

If the payment was made with PayPal, a refund will be made via PayPal.


In case the order has not yet been delivered to the courier/ transporter company, Mothercare will refund the entire sum to Customer.


In case the order has been delivered to the courier/ transporter company, and after receiving the goods, Mothercare will refund the sum received by Customer minus the cost of transportation.



Exchanging order products


If the Customer wishes to exchange a purchased product, they can do so within 14 calendar days from delivery date, provided the Exchanges/Returns Terms and Conditions are met, by returning it to any Mothercare store and showing the receipt/ invoice or the gift receipt. The Tavros Outlet store is excepted from product exchanges. In case of product exchanges, the Customer should select items of equal or higher value from the returned.


If the Customer is unable to visit a physical store the product exchange is replaced by the refund procedure by sending an email to writing EXCHANGE in the email object and attaching the proof of purchase or gift receipt, as well as specifying which item is affected by the exchange.


In case of exchange, the product return fees to the Company’s main warehouses shall be borne by the Customer. If the exchange is due to a Company’s error, the fees are borne by the Company.



Returning products for order cancellation or refund

Securely package items so that are protected.

Send to following address: I. KLOUKINAS – I. LAPPAS. SA, Dpt. Of Returns/ Exchanges, Sakellariou & Teo Str., 17778, Tavros (Attiki), Greece.

Send email as indicated in the above procedures.


Οrder modification

Order are not subject to modification. If you wish to change an order, you can cancel it by following the procedure as indicated in Order cancellation/ Refund and proceed with a new order.