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Returns & exchanges

 

Cancellation of order before delivery (right of withdrawal before delivery)

The customer has the right to cancel the order.

For mothercare.gr to accept the cancellation the customer should contact 210-4821186, 9 am – 5 pm daily.

Mothercare.gr will accept the cancellation according to terms of exchange and returns and will refund the money to the customer only if the purchased product(s) has/have not been processed to shipment for the customer.

If the order has been processed to shipment, then the cancellation of order will be considered as a return of products according to the following terms.

 

Terms and conditions of exchanges/returns

To exchange any item you have purchased from mothercare.gr:

  1. The products should be in excellent condition, unused, and in their original packaging with all their special labels (eg. tags)
  2. Along with the products, you must also include all accompanying documents (eg. retail receipt, invoice, and shipping slip or gift receipt)
  3. Return of an item sold with an extra gift (eg 1+1 gift) must be returned with the additional gift. Otherwise, the value of the gift will be deducted.
  4. All Returns/exchanges of items are realized in their purchased value.

 

We will not accept Exchanges/Returns of:

  1. Products that cannot be returned for health and hygiene reasons or that have been unsealed after delivery, such as cosmetics, swimwear, socks, pantyhose, underwear, teats, etc.
  2. Products manufactured according to customer specifications or clearly personalized, such as special orders for furniture, metal goods, special stroller orders, mattresses etc.
  3. Sealed audio documents or sealed video documents that have been unsealed after delivery (CD, DVD).
  4. Books

 

Upon receipt of items (at the specific store or headquarters), a check will be performed whether the above terms are met. If so the procedure will be processed by and exchange or a refund.

 

Exchanging products after delivery

If you wish to exchange a purchased product, you can do so in 2 ways within 14 calendar days from the delivery date, provided that the Terms of Exchange/Return of Items are met!

 

  1. By delivering the item/s in the/their original condition and packaging at any store, providing receipt of purchase/invoice or gift receipt. Our outlet store in Tavros does not accept any exchanges on purchases made through the e-shop. 
  2. If it is not possible to visit one of our stores, then you should contact returns department 210-4821186, 9 am – 5 pm daily. The returns department will guide you through the steps you need to follow as to return the item/s.

 

Special notes:

  • When exchanging item/s, the customer should choose new items of equal or higher value than the ones exchanging.
  • Exchanging item/s in a store, there is the alternative of a credit note that can only be used/redeemed in our stores but not online.
  • In case you wish to exchange an item without visiting one of our stores, you will be charged the delivery cost for the shipment of the new items. Exception is if you order plus 60€ from the exchanged value then the shipment will be free.

If the reason for exchange is due to a company error, we are committed to the cost of return, provided that the return has been made with our partner courier company and after following the communication process described above. (2)

               

 

Return of product, after delivery and refunds

If you wish to return the product you purchased and get a refund you can do so provided that the Terms of Exchange/Returns are met, within 14 calendar days of the delivery date!

 

To return the items you must:

  1. You should contact returns department 210-4821186, 9 am – 5 pm daily. The returns department will guide you through the steps you need to follow as to return the item/s.
  2. Upon receipt of items, a check will be performed whether the above terms are met. If so, the procedure will be processed to a refund.

The Company is required to reimburse you, within 14 calendar days of the delivery date. The refund will be the value of your order deducted by the shipping cost for the return of the items.

 

Specifically:

  1. If payment has been made using a credit or debit card through the eShop, the Company, if it has received the money from the Bank, is obliged to inform the bank about the cancellation of the transaction and the Bank will then take any action. The company, following this information, has no responsibility for the time and manner of execution of the settlement, regulated by the contact drawn up between the Issuing Bank and the Customer. For purchases made with a credit card payment in installments, refund will be made in monthly installment equal to the number of purchase installments, not a one-off payment.
  2. If the payment was made by cash on delivery or bank deposit, the refund will be made through a bank account that the customer will provide to the company. For the refund to take place the customer should provide to the company details of his/hers account such as: IBAN, the name of the beneficiary and the bank concerned.
  3. If the payment was made with PayPal, a refund will be made via PayPal.