This Privacy Statement sets out how I.KLOUKINAS- I.LAPPAS SA will store and use information relating to you, and applies to the entire web site www.mothercare.gr ("Website"), and stores.
Processing of your personal data is governed by these terms, by the relevant provisions of Greek and EU legal framework on data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, guidelines and regulation issued by the Hellenic Data Protection Authority.
Any changes to this Privacy Statement will be posted on the Website.
Our approach to privacy and security
I.KLOUKINAS- I.LAPPAS SA is committed to protecting your privacy. Where you provide us with any information by which you can be identified, then we will only use it in accordance with this Privacy Statement.We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the relevant legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us.
What we collect
We collect the information that you provide to us via the Website or in any of our stores, which may include the following:
How is your personal data collected?
We use different methods to collect data from and about you including:
Direct interactions. You may give us your identity, contact details and other data by filling in forms or by corresponding with us by email, phone or otherwise. This includes personal data you provide when you:
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
(a) analytics providers such as Google;
(b) search information providers such as;
What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a) to learn more about our customers and their preferences;
b) to identify patterns and trends amongst our customers;
c) enhance user experience on our websites;
We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address. We will only use this information to administer the competition prize and for any other purpose to which you consented when you entered.
This means that whenever you choose to enter into a prize draw or competition by completing a submission form, we will collect the following personal data from you:
If any Competition also needs other personal data to be provided about you, this will be made clear by the entry fields you need to complete to enter into the Competition. If you are a winner, we may also collect additional personal data from you that you provide to us to enable us to make any prize available to you.
How will we use the personal data about you:
We will use your personal data for each of the purposes set out here in this section:
You may unsubscribe from our contact list at any time by clicking “unsubscribe” in any email you receive, by e-mailing us at firstname.lastname@example.org.
International transfers of your personal data
Unless stated otherwise, we store and process your personal information in the European Union. There will, however, be occasions when we need to transfer your personal information outside of the European Economic Area ("EEA") to a country which does not provide the same level of data protection as the country in which you normally use our products and/or services. In these circumstances we will take appropriate steps to ensure that your personal information is adequately protected. Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organisational measures as us, so your data is adequately protected.
Online media channels
We may use information from online media sources such as websites, social media and information sharing platforms. This information may be used to help tailor and improve our services and communicate with you effectively. Where we use information from these sources, we will respect any permissions you have set about how you would like your information to be used. We recommend you routinely review the privacy notices and preference settings that are available to you on any online media channels, so these can be followed.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority. (www.dpa.gr)
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Links to other websites and services
Our websites may contain links to third party websites, and some of our services provide you with access to third party services.
We have no control over how third party websites and services process your personal information. We do not review third party websites and services, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services that you access from our websites or services.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us on email@example.com
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and we will ensure that they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will retain your data for 5 years from the last incident of use of our services. Consequently, your data will be deleted. You can request that we stop communicating marketing material to you and/or that we delete your data at any time.
If you have any questions about this Privacy Statement, please contact:
The Data Protection Officer
Omirou 2 and Teo Street, Athens,17778, Greece
Mothercare & Early Learning Centre has over 50 years experience in all baby related products, from Prams and Pushchairs to Maternity Clothes ,Baby Clothes and Toys. With this experience comes a wealth of parenting and pregnancy advice, all of which we love to share with you. So whether you need inspiration for your nursery ,are stuck on which of our car seats to choose from, don't know what clothes to buy for your baby or even what toys to select we know we have the expertise and information to help you make these important choices. We hope you find what you are looking for and enjoy your time on mothercare.gr