Family Points Loyalty Programme - Terms of Use
The holder of the Mothercare Family Points membership card (hereinafter referred to as the “Card”) unconditionally agrees to and accepts the following terms:
- General Terms of Use of the Card
1.1 Issuance, ownership and geographical validity
The Card is issued to its holder, upon their request, by “WONDER NEST RETAIL S.A.” (hereinafter referred to as the “Company”) and shall at all times remain the property of the Company.
The Card and the benefits programme are valid exclusively in Greece.
1.2 Nature and purpose of the Card
The Card is neither a credit card nor a debit card and does not provide any entitlement to credit or cash refunds. The holder may not carry out transactions using the Card, but is exclusively entitled to enjoy the benefits determined and communicated from time to time by the Company.
Under no circumstances may the Card, the number of points or the benefits provided through it be redeemed for cash.
The benefits provided by the Card constitute a loyalty programme and do not constitute a price reduction announcement within the meaning of Code of Conduct 19138/2025.
Any announcement of a price reduction, offer or discount that may be linked to the use of the Card shall comply with the Code of Conduct in force from time to time, and in particular with the rules relating to the reference price and the duration of offers.
1.3 Activation and duration of the programme
The Card is activated upon:
the completion by the holder of all required information in the Card issuance application,
the 6digit OTP validation number submission that customer received on a mobile device
The Card provides its holder with the applicable benefits for as long as the benefits programme remains in effect. The duration of the programme is freely determined by the Company.
1.4 Use of the Card and participation in the points programme
The holder may use the Card at all Mothercare stores, in accordance with the specific terms communicated to the public, for:
a) the collection of points from all Mothercare stores and
b) the redemption of points at all Mothercare stores.
Points are awarded in accordance with the following rule:
one point for every €1 spent on clothing,
one point for every €2 spent on baby equipment and toys
Products purchased at a reduced or Outlet price earn half the points, based on the rule above. Specifically:
- ½ point for every €1 spent on clothing
- ½ point for every €2 spent on baby equipment and toys
Points are redeemed at the following rate:
200 points = €15
Points are valid for twelve months from the date on which they are earned. In the event of a technical malfunction, the Company may extend their validity period by informing members accordingly.
Coupons issued as rewards also have an expiry date.
In the event that the programme is discontinued, members retain the right to redeem their points for a period of three months following the announcement of the discontinuation.
1.5 Personal nature of the Card
The Card is strictly personal and may be used exclusively by its lawful holder. The transfer or assignment of the Card, in any manner whatsoever, for use by another person is prohibited.
1.6 Safekeeping, return, loss, theft or destruction of the Card
The holder of a physical Card is required:
to keep it safe and maintain it in good condition,
not to transfer or assign it to another person for further use and
to return it to “WONDER NEST RETAIL S.A.” upon the Company’s first request.
In the event of loss, theft or destruction of the Card, the holder must notify the Company. The points balance shall be transferred to a new Card. The Company shall not be liable for any use of a lost Card prior to notification of its loss by its lawful holder.
In the case of an electronic Card, the holder must retain and keep available the details contained in the relevant electronic communication received upon registration.
In order for the email containing the electronic Card details to be resent, the holder must submit a written request to [email protected].
1.7 Information on the points balance
The holder may obtain information regarding the points balance on their Card:
at the checkout counters of Mothercare stores and
through their personal account on the Company’s online store, provided that they have previously entered the required information and linked the Card to their online account.
1.8 Amendment or discontinuation of the programme
The Company is entitled, in accordance with its policy in force from time to time, to unilaterally amend any term of use of the Card, as well as to discontinue the benefits programme in whole or in part.
The relevant amendments, as well as the total or partial discontinuation of the programme, shall be communicated in accordance with the methods and time limits described in the section entitled “Terms Relating to Communications”.
1.9 Termination of the agreement and prohibition of use
The Company has the right, at any time and without prior notice or justification, to terminate the agreement with the holder and/or prohibit any further use of the Card.
1.10 Claims by the holder in the event of amendment or discontinuation
If, for any reason, the Company amends part or all of the terms of use of the Card or partially or fully discontinues the benefits programme, the holder shall have no claim against the Company, except in cases of fraud, gross negligence or misleading practice.
By signing the application and accepting these terms, the holder acknowledges that this is a benefits programme provided to them exclusively on a voluntary basis by the Company and that it may be amended or discontinued at any time. By submitting their application and accepting these terms, the holder waives any related claim, subject to the abovementioned cases of fraud, gross negligence or misleading practice.
1.11 Data processing for the operation of the programme
Upon issuance of the Card, “WONDER NEST RETAIL S.A.” processes the holder’s personal details and purchases in order to award them the points and benefits to which they are entitled.
Acceptance of registration in the loyalty programme entails the processing of data necessary for the performance of the relevant agreement. The legal basis for this processing is the performance of the agreement, in accordance with Article 6(1)(b) of the GDPR.
1.12 Data retention period and recipients
The Company retains the holder’s personal data for a period of five years from their last purchase and/or for as long as their Card remains active, whichever period is longer, unless the holder requests the earlier deletion of their data.
The data are disclosed only:
to employees of the Company and
to partners acting on its behalf,
exclusively for the purposes described in these terms.
1.13 The holder’s rights regarding personal data
The holder is entitled to request:
access to their personal data,
the rectification or deletion thereof,
the restriction of their processing and
the portability of their data to third parties.
The specific right to object to automated processing for profiling purposes is described in the section entitled “Terms of Use Relating to Profiling and Marketing”.
1.14 Information, complaints and Data Protection Officer
If the holder considers that their rights relating to the protection of personal data have been infringed, they may contact the competent Hellenic Data Protection Authority — HDPA, through the website www.dpa.gr.
Further information regarding the protection of personal data is provided in the “Data Protection Notice”:
on the website www.mothercare.gr,
through the relevant link included in the registration confirmation message or
in printed form, upon request at the store where the registration was completed.
Contact details of the Company’s Data Protection Officer — DPO: [email protected].
- Terms Relating to Communications
2.1 Information on programme benefits
The programme benefits are displayed in prominent locations within Mothercare stores, as well as on the Company’s online addresses, as communicated from time to time to the public.
The specific terms relating to the use of the Card, the collection of points and their redemption are also communicated to the public by the Company.
2.2 Communication of amendments or discontinuation of the programme
Any change to the duration of the programme is announced to participants in writing or electronically.
Any amendment to the terms or total or partial discontinuation of the programme is communicated to the public:
by means of an announcement displayed in a prominent location in each store and
through the Company’s online addresses, as communicated from time to time to the public.
In particular, in the event of an amendment to or discontinuation of the benefits programme, the Company shall inform members at least sixty days in advance by email and/or by means of a relevant announcement on its website.
Members’ consent is not required for the abovementioned amendments or the discontinuation of the programme; however, they shall be informed in a timely manner.
2.3 Direct marketing communications
Acceptance of registration in the loyalty programme entails the holder’s consent to direct marketing.
On the basis of this consent, the Company may contact the holder using the contact details provided or selected by the holder for this specific purpose, in order to inform them about its products and offers.
Consent to the abovementioned communications may be freely withdrawn at any time.
- Terms of Use Relating to Profiling and Marketing
3.1 Personalised communications and profiling
Acceptance of registration in the loyalty programme entails the holder’s consent to personalised communications.
On the basis of this consent, the Company may process:
the information provided by the holder and
their purchase history,
in order to create a profile of the holder and identify their preferences, and to send them updates, special offers and advertising material tailored to those preferences.
3.2 Legal basis for marketing and profiling
The legal basis for the processing of data for marketing purposes, including personalised communications and profiling, is the holder’s consent, in accordance with Article 6(1)(a) of the GDPR.
3.3 Right to object
The holder is entitled to object to the automated processing of their personal data for the purpose of profiling.
3.4 Withdrawal of consent
Consent provided for direct marketing, personalised communications or the processing of data for profiling and marketing purposes may be freely withdrawn at any time.